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Deputy Director Human Services

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.Monitor programs, policies, standards and operational procedures with the Director.In the absence of the Director provides leadership and oversight to the Human Services Department.Leads staff in the investigation and resolution of customer and consumer grievances and complaints in accordance with state statutes and the Departments customer service based values.Leads in the development and management of the Departments staff training and in-service programs with emphasis on customer service, diversity, cultural awareness and collaborative communication.Manages collaborative workgroups related to such topics as employee engagement, retention and others as created/assigned. With the Director, Division Managers and Supervisors, ensures that the residents of Wood County requiring the support of the Human Services Department receive prompt, quality and effective services.Assists the Director in developing and updating of administrative policies and procedures and oversees implementation of those policies.With the Director participates in and promotes division-wide collaboration in the development of the Departments annual budget and strategic priority setting process. With the Director participates in and promotes collaborative long-term planning, goal setting, and review of service needs and outcomes to ensure effective and efficient service delivery in accordance with federal, state, and local laws and regulations. At the direction of the Director, represents the Department in communications and meetings with state agencies and other organizations, groups, and committees, to both communicate the preferences of Wood County and to keep informed of issues that may affect county human services programs.With the Director and Division Managers, oversees the incorporation of the Departments vision, mission, and values into the goals and practices of its staff.Keeps the Director informed of issues and needs within the Department, and performs other duties and carries out special projects as assigned by the Director. Represent the Agency in personnel matters. Evaluate employees work performance, recommend termination, investigate complaints, oversee and approve departmental personnel actions, including hiring, discipline, promotions, transfers, and FMLA.Assist the Director in developing Agency budget. Monitor department expenditures and revenues for compliance with budget and mandates.Attend and participate in a variety of meetings. Represent the Agency before County committees, public and private agencies and community resources. Prepare and give public presentations and reports. Advise and provide information to committees, agencies and resources regarding agency functions.Oversee agency grievance policy and process; receive and respond to client complaints and requests. Interview clients regarding complaints and special needs including appeals and rehabilitation reviews.Review out of county placements requests with appropriate staff.Direct emergency planning activities of registration, relocation and shelter for persons affected by disasters on an on-call basis as advised by the Emergency Management Department.Act as chief records officer for the Agency.Lead the Wood County Human Services Grant Writing Team.
Qualifications: Graduation from a recognized college or university with a bachelor's degree in sociology, social work, political science, psychology, public administration, business or a closely related field. Five (5) years of responsible work experience in budgeting, planning, and program management in human services, county government or a closely related field, three (3) years of which were in a supervisory capacity. Graduation from a recognized college or university with a master's degree in sociology, social work, political science, psychology, public administration, business or a closely related field will substitute for one (1) year of experience.



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